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How citybet88 Handles Your Personal Information

Your privacy is something we take seriously at citybet88. This policy explains exactly what data we collect when you open an account, make a deposit via Touch 'n Go eWallet, Boost, or GrabPay, and use our platform — and how we keep that information…

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PRIVACY CONTACT PATHS

Reach Us About Your Data

Live Chat Start a live chat session from your account dashboard to raise a data query. Our support team can log a formal data access or deletion request on your behalf during the session.

Email Support Send your data request to our support email address found in the account help section. Include your registered account name so we can locate your records without delay.

Account Help Centre The Help Centre inside your account lists the steps to submit a data subject request, update your contact details, or ask about what information we hold on your profile.

What We Collect and Why We Collect It

citybet88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with citybet88, we collect the information needed to verify your identity and process your transactions — your name, contact details, and payment method data. If you fund your account through Touch 'n Go eWallet, Boost, or GrabPay, we record the transaction reference and

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amount to reconcile your account wallet accurately. We do not store your full eWallet credentials; payment authentication happens within your own wallet app using your PIN or biometric. We also collect device and session data — browser type, IP address, and login timestamps — to detect
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unusual access and protect your account. This data is used solely for account management, fraud prevention, and regulatory compliance. We do not sell your personal data to third parties. Where we share data with payment processors or identity verification partners, those parties are bound by confidentiality
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agreements and handle your information only for the purpose we specify. Your data is stored on servers with SSL encryption in transit and at rest. Players in Kuching and across Malaysia are covered by the same data handling standards described here.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Your account is protected by password hashing and optional two-factor authentication via OTP sent to your registered mobile number. We flag logins from unrecognised devices and prompt re-verification before access is granted.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through the settings link in the site footer at any time.

Data Retention

Account records are kept for as long as your account remains active and for a period after closure as required by applicable law. Once the retention period ends, your personal data is deleted or anonymised from our systems.

Your Rights

You have the right to access the personal data we hold, request corrections, ask for deletion where permitted, and withdraw consent for marketing communications. Submit any of these requests through live chat or our support email.

Common Questions About Your Privacy at citybet88

Here are the questions we hear most often about how your data is handled. If your question is not covered here, reach out via live chat from your account and we will respond directly.

We collect your name, email address, phone number, and date of birth during registration. When you make a deposit via Touch 'n Go eWallet or Boost, we also record the transaction reference to match it to your account wallet.

We share data only with payment processors like GrabPay and identity verification partners where necessary to operate your account. These partners are contractually required to handle your data only for the stated purpose.

Start a live chat from your account dashboard or email our support team. Provide your registered account name and we will prepare a summary of the personal data we hold and send it to your registered email address.

Yes. You can request deletion through live chat or support email. We will remove your data once any legally required retention period has passed and your account has been closed and settled.

Payment authentication for Touch 'n Go eWallet, Boost, and GrabPay happens inside your own wallet app — we never see your PIN or biometric. Transaction data on our side is encrypted using SSL and stored on secured servers.

We retain account records for the period required under applicable law after account closure. Once that period ends, your personal data is either permanently deleted or anonymised so it can no longer be linked to you.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoFAQ InfoLucky Cat Reels

How citybet88 Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Account Security

Cookie Use

Data Retention

Your Rights

Common Questions About Your Privacy at citybet88

01 What personal data does citybet88 collect when I open an account?

02 Does citybet88 share my data with other companies?

03 How do I request a copy of the data citybet88 holds about me?

04 Can I ask citybet88 to delete my personal data?

05 How does citybet88 protect my payment information?

06 How long does citybet88 keep my account data after I close my account?

Privacy Policy

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